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Payment Application Support Analyst

Here at Retail inMotion we are seeking an Application Support Analyst who will be responsible for supporting applications built on .NET systems using C#, .Net Framework, .Net Core. Your primary responsibility will be to provide payment gateway application and operation support to stakeholders. A commitment to excellent customer service in handling client application/technical queries, and the ability to diagnose, troubleshoot, escalate and/or resolve them.

How you will make a difference:

  • Resolve payment gateway queries, client application issues and live service issues by developing business understanding along with technical capability
  • Complete customer support requests within agreed SLA and track time accurately on the support issues
  • Work with the team to enhance, improve, simplify, and automate support processes and procedures
  • Monitor and review daily payment batches, status reports and act on the anomalies identified
  • Document processes, procedures, and product knowledgebase articles where applicable
  • Ensure health of the live systems, monitoring logs and take appropriate actions
  • Communicate with internal and external stakeholders in an effective, tactical, and compassionate manner
  • Provide deployment support and testing as required
  • Analyze and present data reports for support queries in a meaningful way for easy customer understanding.

The skills you will bring:

  • Minimum of 2.5 years of experience working in .Net Web/API application support or development
  • Experience in payment or financial system application support is preferable
  • Experience in Microsoft SQL Server (or similar RDBMS) with strong SQL skills
  • Experience in job scheduler and automation tools like Tidal/Visual Cron or similar
  • Experience in Agile environment with JIRA boards, Confluence pages and scrum process
  • Experience with PowerShell scripting and advance Excel and VBA skills
  • Advantage to have knowledge of C#.net or similar and ability to understand the code and development process
  • Advantage to have programming skills and ability to develop support tools
  • Advantage to have exposure to AWS cloud environment, Splunk / Elastic Search, dashboards
  • Familiar with CI/CD (Jenkins & Octopus) process, Git, Bitbucket, Octopus
  • Ability to multi-task, effectively prioritize work, and adapt during challenging situations.

Meet Trish Costelloe

Chief Customer Officer

I am an innovative customer centric leader, passionate about people, quality, and the customer. I love that I am empowered here at Retail InMotion to lead our teams to deliver value to the customer. We use our global market expertise and insights to make a difference by driving out impactful innovative solutions. My focus is to partner with our people and customers to drive out and deliver a best-in-class customer experience, the opportunity to lead and transform that experience is what excites me on a day to day basis.

Meet Elizabeth

CFO

There is never a dull day working at Retail inMotion, our industry is in a rapid transformation which means the pace is fast and often complex but what I love most about facing these challenges is the people I get to work with every day. Our people are diverse and multicultural and this inevitably creates teams where new ideas and solutions are created – leading these teams is the most rewarding experience.

Laura Rösges

.

Of course, working in a growing company with international colleagues & customers is great - However, what truly delights me, are the teams and personalities working at RiM turning customer ideas into flying concepts! At RiM, there's always room to bring in new ideas on how to reimagine onboard experiences or try out new approaches to drive our business, which I simply love.

Meet Iarfhlaith

CTO

As the CTO at RiM, I am responsible for the global technology strategy. While overseeing Product, Engineering, Delivery, IT Ops and Security, I also enjoy the challenge of scaling RiM's technology capabilities for the next phase of growth for the company, and building a high performance organisation to deliver it.

Meet Colin

I am working at RiM since 2015. Watching how the customer base and solution grow into the industry leader during this time still gives me immense pride. It is still, all those years later, truly a special place to work. Without sounding cliché - every day brings something new, usually a new problem we need to resolve. Part of the RiM DNA is problem solving ability and doing this with our teams gives me a lot of satisfaction.

Meet Mir

Head of Retail NAM Region

Best thing about working for RiM is the team of creative, spontaneous and hardworking people that create a memorable Inflight experience for our clients and their guests onboard. We have a very unique culture that encourages each team member to bring their best out for our clients. We all enjoy our jobs and believe in our purpose which makes every work day fun and exciting. As they say there is “never a dull moment” at Retail inMotion.

Meet Michelle

Retail Director

I love working at RiM because the culture of our company means that everyone has a voice and we are all part of the difference we make together. We are free to make changes as part of a team and also as part of the Retail inMotion family. Travel retail involves so much more than I ever could have imagined and every day is different, exciting, challenging, and sometimes even a bit crazy.

Meet Sara

Head of OBR EMMA Region

I love working here especially because of the opportunities I was able to experience in different parts of the world and with different colleagues. These past years here have been a lot of work, growth and fun, and this is why we keep working together. Much more yet to come!

Meet Robert

Head of Retail APAC Region

RiM provides me with an environment and culture that empowers myself and my teams. Innovation and creativity are key to this culture and lead to a challenging but highly rewarding career. My role allows me not only to lead business development in my region but also to implement and then ensure performance standards for new business opportunities, so no day is every really the same, the diversity of challenges is a key driver of my personal and professional fulfilment with RiM.

Meet Stephanie

Global Head of HR

I love working here because I have been given the freedom to drive my purpose in life, which is to show people that they can belong and be supported, whilst having a satisfying and successful career. I am incredibly proud of my People Success Team, we have created an environment where each of us thrives and we work hard together to continue spreading that experience throughout the company.

Meet José

Head of Onboard Retail Europe and Managing Director Retail inMotion GmbH

RiM for me is not only the company I work for but part of my family. I had the chance to build up a team from 6 people to more than 100. More than 50% of the team I interviewed and hired myself. Apart from this, it is the inflight and travel retail industry which offers me the opportunity to work with a totally diverse universe of people and challenges me operationally and strategically every day. This is why I love working at Retail inMotion.

Meet Roy

In House Counsel

I love being a part of a global, committed, innovative, and diverse community bringing our customers and their passengers a better inflight experience.