Have you a passion for the airline retail industry?

Role Summary:

  • Have you un rivaled customer service skills?
  • Have you experience working in an ASP.Net/SQL Environment?
  • Do you want a role with an organisation that actively promotes outstanding team members?

If you are ticking all these boxes, then look at the spec below for your next career move:

What we need you to do:

  • Deliver service and support to end-users via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more
  • Follow standard processes and procedures
  • Identify and escalate priority issues per Client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Stay current with system information, changes and updates

Candidate Specifications:

  • Ability to do shift work over 7 days as we operate on a 24/ basis
  • Excellent customer service skills
  • Knowledge of a foreign language an advantage
  • Minimum 2 years of experience as a 2nd Line support in the software environment
  • Good understanding of ASP.NET web applications and release process.
  • Ability to read ASP.NET exceptions and differentiating between data and code errors.
  • Strong knowledge of SQL (MS Sql Server) experience with writing SQL queries and dealing with large data.
  • Ability to read and analyse SQL procedures in case of data errors –
  • Ability to crate ad-hoc reports using MS Excel and data exported from Data Bases.
  • Experience with supporting financial, sales and stock tracking systems.